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Return & Refund Policy

At ProductsPro, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Returns

Eligibility for Return:

  • You may request a return within 7 days of receiving your product.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Certain types of products such as perishable goods, personalized/customized items, and digital products are non-returnable unless they arrive damaged or defective.

Return Process:

  • To initiate a return, please contact our support team at productspro08@gmail.com with your order number and reason for return.
  • Once your return request is approved, we will provide you with the return address and instructions on how to send your item back.
  • You are responsible for covering the return shipping costs unless the item is defective or damaged upon arrival.

2. Refunds

Refund Eligibility:

  • After we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days and automatically applied to your original method of payment.

Late or Missing Refunds:

  • If you haven’t received a refund within the stated timeframe, please check your bank account or contact your payment provider.
  • If the issue persists, feel free to contact us at productspro08@gmail.comfor assistance.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will either replace the product or issue a full refund at no extra cost to you.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at productspro08@gmail.com.

5. Order Cancellations

Orders can be canceled within Few Minutes only of placing them. Once your order is processed or shipped, it cannot be canceled.

6. Contact Us

For any questions related to returns, refunds, or exchanges, please reach out to us:

📧 Email: productspro14@gmail.com
📞 Phone: +19  788

We value your trust in ProductsPro and strive to offer you the best shopping experience!

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